Support across our cities
Select a city and contact the team directly by phone or email.
Frequently asked questions
Quick answers about accounts, payments and property details.
How do I unlock a property’s contact details?
Open an eligible property, sign in as a customer and complete the displayed PayU payment. The available owner name, number, address and property details are then shown in your account and sent by email.
What should I do if payment fails?
No property access is issued for a failed payment. You may retry safely. If an amount was debited, contact us with your payment reference so we can verify it.
Where can I find a completed purchase?
Sign in, open the property page and choose My Purchases. Successfully verified purchases remain linked to your customer account.
How do I list a property?
Select Post Property Free, create an Owner, Agent/Broker or Builder/Developer account, and complete the listing form. Listings may require review before becoming visible.
How can I correct property information?
The listing owner can edit the property through their account. You can also contact support with the property ID and the correction required.
Can I request a refund?
Please report eligible duplicate charges, undelivered access or materially incorrect contact/address details within 7 days. See the Return & Refund Policy for the complete terms.