Return & Refund Policy

1. What your payment covers

You pay a one-time access fee for the private information associated with the selected property listing. This is not a property purchase price, booking deposit, rent payment, brokerage retainer or guarantee of a completed transaction. The applicable access fee is displayed before checkout.

2. Returns and cancellations

There is no physical product to return or exchange. You may leave checkout before completing payment. If payment is pending, check its status or contact support before paying again.

If you request cancellation before access has been supplied, we will check the order and cancel and refund it where fulfilment can still be stopped. Once the purchased information has been correctly supplied, a change of mind alone will not normally qualify for a refund. This does not restrict remedies for an incorrect, deficient, misrepresented or undelivered service, or other rights under applicable law.

3. When a refund is available

• A duplicate payment was captured for the same intended purchase.
• A payment was captured but the purchased access or promised information was not delivered, and we cannot resolve the delivery issue.
• The supplied owner/advertiser contact details or full address are materially incorrect, unusable or do not match the purchased listing, and we cannot provide a satisfactory correction.
• We cancel an order or cannot provide the service purchased.
• A refund is otherwise required under applicable law.

A listing becoming unavailable or an advertiser not answering immediately does not automatically establish a service failure. However, we will investigate reports of stale, misleading or unusable information. General disclaimers do not override a valid complaint about the service supplied.

4. How to request help or a refund

Email info@payperproperty.com with your order/payment reference, property ID or link, payment date, registered email or phone number, and a brief explanation with relevant evidence. Please report issues within 7 days of payment or discovery so we can investigate promptly. This requested reporting period does not remove statutory rights or prevent us from considering a later valid complaint.

Never send payment passwords, PINs, OTPs or full card details. If money was debited but the order is pending or failed, we will first check whether payment was actually captured. A bank reversal is different from a merchant refund.

5. Review and refund timing

We aim to acknowledge complaints within 48 hours and resolve them within one month. We may ask for reasonable information needed to verify the issue and will communicate the outcome.

Approved refunds will be initiated within 5–7 business days to the original payment method through the payment provider. After initiation, the time to appear in your account depends on the bank, payment method and provider; we will share a reference where available and help track delays. Business days exclude weekends and public holidays.

Refunds cover the amount due for the affected service or duplicate charge; we do not impose a separate refund-processing fee. Where delivery is defective or missing, we will offer an appropriate correction or refund without limiting your legal rights.

6. Property transactions are separate

This policy applies to fees paid to PayPerProperty for information access. Any rent, deposit, property purchase or other arrangement made directly with an owner, builder or agent is separate and subject to that arrangement and applicable law. Do not treat a listing-access payment as a reservation of the property.