Shipping & Digital Delivery Policy

1. Digital service only

PayPerProperty supplies digital access to property information. We do not ship physical goods, property keys, printed documents or parcels as part of a listing-access purchase. Physical shipping, courier tracking, cash on delivery and return shipping are not applicable. There is no physical shipping charge.

2. What is delivered

For the selected listing, a successful purchase unlocks the available private information described at checkout, including the owner/advertiser contact number and complete property address, together with the listing's other available details. Information not available for the listing, such as missing photos or documents, is not included merely because access is purchased.

This is delivery of information only, not possession of a property, a booking, a site visit or a promise that a property remains available.

3. Delivery channels

• Your account: sign in with the purchasing account and open the property or “My purchases” to access successfully unlocked details.
• Email: order/property information is sent to the email address confirmed at checkout when email delivery is offered. Check your spam or promotions folders as well as your inbox.
• WhatsApp: automatic WhatsApp delivery is currently unavailable. It will be offered only after activation and confirmation at checkout; supplying a mobile number alone does not mean a WhatsApp message will be sent.

We will not advertise an unavailable channel as completed delivery. If a channel expressly promised with your order fails, contact support even if you can access the information in your account.

4. Delivery time and payment verification

Account access is normally available within a few minutes after the payment provider confirms a successful payment and our server verifies it. Email delivery, when offered, is normally attempted shortly afterwards, but payment reconciliation, provider outages, network issues or mail filtering can cause delays.

If your payment remains pending, use “My purchases” to check its status. A bank debit alone does not establish successful payment. Do not make repeated payments to resolve a pending order.

If you still cannot access the purchased information within 24 hours of a successful payment, contact us with your order reference. This is an escalation point, not a requirement to wait before asking for help. We will investigate and arrange delivery or an appropriate refund if we cannot fulfil the order.

5. Your delivery information

Check your email address and mobile number before payment and keep access to your purchasing account. If you entered incorrect details, contact us promptly. For privacy and security, we may verify ownership of an order before correcting a recipient or resending sensitive property details.

Do not share your login or circulate purchased personal contact information. Delivery to another person's address or number can expose private information.

6. Failed delivery and refunds

Report a missing email, inaccessible information, duplicate charge or incorrect contact/address using the contact details below. Include the property link or ID, order reference and a short description. Our Return & Refund Policy sets out the remedies and processing timelines. Your statutory rights remain unaffected.